Platforms · Retention
Email & SMS
Lifecycle programs across Klaviyo, Attentive, and friends that turn buyers into fans.
Retention is where great brands actually make money. Email and SMS should feel like the brand voice landing in the inbox at the right moment — not a batch-and-blast.
We build the flows, the calendar, and the testing rhythm to lift repeat rate and LTV without burning the list.
How we work on Email & SMS
- Flow architecture and audits
- Campaign calendars and copy
- A/B testing and deliverability
Our approach
Audit
Every flow, segment, and deliverability signal reviewed before we recommend a single change.
Build
Modular flows and a monthly campaign calendar that ships without becoming a copy factory.
Optimize
Testing on subject lines, sends, and offers — with clear read-outs on revenue per recipient.
Outcomes
- Higher revenue per email/SMS send
- Improved repeat purchase rate
- A retention program the brand team is proud of
